Virtual Platform FAQs
How do I log in to the event?
Each registered attendee should have received an email from the Caltech Alumni Association to access the virtual event platform. Your email includes your unique event link and the email address you entered when you registered. Once logged in, you can edit your profile such as adding your photo and updating your preferred name.
Please be sure to check spam folders for event communications. Remember, everyone must complete registration in order to receive the event link.
What is the virtual events platform for Seminar Day?
For an immersive and engaging experience, the Caltech Alumni Association has partnered with Webex Events (formerly Socio) for Seminar Day 2022. Webex Events is accessible easily using the Google Chrome browser, and the platform that allows you to network and connect with fellow Techers, check out Caltech and CAA resources, and have a seamless viewing experience wherever you are.
I am having difficulty accessing the platform. What should I do?
Please try the following quick help tips:
- Be sure you are successfully registered for the event.
- Log in using the email address you used to register - one unique email address per attendee. Each registered email address will only work on one device at a time and cannot be used by multiple attendees.
- Check for any typos in your email address or log-in credentials.
- Connect using Google Chrome for the Seminar Day best experience.
- Disable any VPN connections.
I’m still having difficulty. Who should I contact for support?
On event day, a live help desk will be available for attendees to directly chat with Webex technical support. Live attendee support on May 14 will be available from 8:00am to 4:00pm PT via phone and online.
- Join via Phone - 1 (408) 525-6800 Call-in toll number for US and Canada (Access code: 257 216 93221)
Can I use my phone to join Seminar Day?
Yes, attendees can click on the event link using their mobile phones to tune in to the event – there is no need to download a separate app. However, we strongly recommend accessing the platform using Google Chrome browser on your desktop computer or laptop for the best virtual event experience.
I am in the virtual platform. How do I attend a session?
The “Agenda & Live Stream” feature on the virtual platform will guide your Seminar Day 2022 experience. The agenda features the event schedule and live stream access by session. Upon logging into the platform, you’ll see the “Agenda & Live Stream” tab where you’ll find the session schedule, a brief description of each session, and the featured speakers.
To join a live session, click “Join Live Stream” at the scheduled start time for each session to begin watching.
Will closed captioning be available?
Each session offers a closed captioning option for an optimal and accessible experience for all. To enable this feature, click on the orange “Show Captions” button once you’re in a streaming session to activate captioning.
What other features are available on the virtual platform?
The virtual event platform provides many engaging features for you to explore. One of the most important aspects of Seminar Day is networking. Even in virtual events, you can still connect and chat with each other. View the “Attendees” tab to search for friends and colleagues. Attendees must approve any connection request (think of it as a friend request) prior to starting a chat. You can view pending connections on the “Connections” tab, and all direct messages on the “Messages” tab. These menus are located on the left panel if using a desktop, or at the bottom on mobile devices.
The platform also provides helpful Caltech and Caltech Alumni Association resources and quick links – from Techer Alumni Tours and the Caltech Alumni Portal to upcoming events and news. To view, visit the “Caltech” and “Alumni Resources” tabs in the platform.
Will recordings of each session be available for viewing post-event?
Yes, each session will be recorded and will be saved on the virtual platform for attendees to access until Wednesday, May 18. To view the recordings for each session, visit the “Agenda & Live Stream” tab in the platform.
All session recordings will also be uploaded to alumni.caltech.edu/seminar-day.
What are the participant guidelines for this event?
Remember the Honor Code? That’s a good rule to follow in all Caltech virtual and live events. Be professional, considerate, and respectful to anyone you encounter in the virtual events platform, and they are expected to show you the same courtesy. We value you, your safety, and your participation in making Seminar Day 2022 the very best it can be.
CAA is dedicated to working toward a harassment-free community and conference experience for everyone, regardless of identity factors such as (but not limited to) sex, gender, gender identity and expression, sexual orientation, ability, physical appearance, body size, race, ethnicity, nationality, culture, class, age, or faith.
Harassment may take a variety of forms and occur in a variety of environments, including in-person or online. Harassment is behavior that makes others feel uncomfortable or unsafe. Individuals asked to stop any harassing behavior are expected to comply immediately.
If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact info@alumni.caltech.edu. Your report will be kept confidential and only shared with the Caltech staff who are addressing your report.
The Caltech Honor Code
The Caltech Honor Code shall guide participation in Caltech Alumni Association events, programming, and digital marketing channels such as CAA social media: No member of the Caltech community shall take unfair advantage of any other member of the Caltech community.
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