Every day at work we navigate competing interests and clashing personalities. We want strong relationships with our coworkers, bosses, and clients but that’s not always easy, especially when time is tight and resources are limited. So how can you deal with inevitable disagreements in a professional and productive way that improves both your work and your relationships?
Healthy, constructive conflicts are an essential part of producing good work, and yet many people don’t practice the skills to disagree in a professional, productive way. In this webinar, Amy Gallo, contributing editor at Harvard Business Review and author of the HBR Guide to Dealing with Conflict, combines management research and practical insights to provide straightforward advice on how to disagree with respect and empathy. You’ll learn how to:
Recognize whether you — and your counterpart — are typically a conflict avoider or seeker
Assess your options for addressing a disagreement
Prepare for and engage in difficult conversations
Manage your emotions
Develop a collaborative resolution
About the Speaker: Amy Gallo
Amy Gallo is an expert in conflict, communication, and workplace dynamics. She is the author of the HBR Guide to Dealing with Conflict, a how-to guidebook that combines the latest management research with practical advice on how to handle conflict professionally and productively. After appearing as a guest in the first two seasons, Amy recently joined HBR’s Women at Work podcast as a co-host. In her role as a contributing editor at Harvard Business Review, she writes frequently about communicating ideas, leading and influencing people, and building your career. She has contributed to numerous books on feedback, emotional intelligence, and managing others, and is the coauthor of the HBR Guide to Building Your Business Case. Gallo is on the faculty of the Emotional Intelligence Coaching Certification program, recently launched by Daniel Goleman. She taught at Brown University and is a graduate of both Brown and Yale University. Follow her on Twittter: @amyegallo.